by Joyce Slaton posted in Products

Car seats are confusing. And they're the one thing that stands between your baby and disaster in the event of a crash. Car seat manufacturers are aware of the stakes -- and so car seat customer service is unusually responsive, quick, and thorough.
If you've tried to ask questions or lodge complaints about products or services in the past, you'll be shocked at how quickly car seat customer service reps pick up the phone, and how very helpful they are when they do. Even if you call after hours, your messages are quickly returned.
Some car seat makers, like Evenflo and Dorel (which sells car seats under the Maxi-Cosi, Safety 1st, Cosco, and Eddie Bauer brands) even go many extra miles, offering free video chats with car seat techs to parents who aren't sure their seats are installed correctly. Here's what each of the following major car seat brands offers and how to get it.
4Moms
This tech-friendly company makes only one car seat -- the self-installing model seen above.
Phone: 888-614-6667

Hours: 10 a.m.-4:30 p.m. EST, Monday-Friday

Website

What else" Customers can send a message to customer service anytime using a form on 4Moms' site.
Baby Jogger
Known mostly for its strollers, this company makes the City GO infant car seat and the all-in-one City View.
Phone: 800-241-1848

Hours: 8 a.m.-5 p.m. EST, Monday-Friday

Website

What else" A form on the Baby Jogger website is available for customers who prefer not to use the ...