Can airlines really seat a kid away from their parents"
Toronto mom Emily Jackson doesn?t like to leave much to chance when travelling with her husband, Todd, and their two young boys. So, two years ago, when booking one of their many flights to Vancouver to visit Todd?s family, she paid the usual extra $100, plus tax, per ticket to reserve four adjacent seats with extra leg room.
?I always pay for reserved seating months in advance,? says Jackson, whose sons were two and four at the time. ?I want to be guaranteed that I will sit with my children.?
A week or two before the flight, Jackson received word from Air Canada that their scheduled plane was being swapped with another aircraft. While there was no mention of a seating change, Jackson?s ‘spidey senses’ were tingling. ?I decided to check our seat reservations just in case,? she says. Her two-year-old and four-year-old were still booked in the reserved seats up front, but Jackson and her husband had been moved to separate rows at the back of the plane. She immediately called the airline and, after about an hour on hold, was told by an Air Canada customer service representative that while the airline tries to keep families together, they can?t guarantee it, even with reserved seats.
?I asked how a two-year-old child is supposed to manage … away from their caregiver,? she recalls. ?They didn?t have an answer.?
Stories like this of parents being separated from their kids on Canadian flights?and air carriers washing their hands of responsibility to keep families...
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